WE’RE HERE TO HELP

To file a warranty claim for your Princeton Tec product, please click here for our Warranty Support form. If you cannot use this form, feel free to email (support@princetontec.com) or call (1-800-257-9080) our Customer Service team for assistance. 

• If we determine that your light needs to be sent back to us for repairs or replacement, we will give you a Return Merchandise Authorization (RMA) number. Note: no warranty work can be completed without first obtaining an RMA number from Princeton Tec. (Sorry!)

• Once you receive your RMA number, ship the defective product back to Princeton Tec at the address provided.

• If possible, we will repair the light. Otherwise, we will replace your light with an identical product or, if the product is no longer available, a comparable product. We will then ship the repaired or replaced light back to you. Average turnaround times during non-peak seasons are 2-3 weeks. Our Customer Service team is located at Princeton Tec HQ, live and in person, Monday through Friday, 8:30 am through 5 pm (EST).

Lifetime Warranty

Built for the mission. Backed for life.

We design our products for real-world use. Every material, component, and design detail is selected with durability and performance in mind. Because of that commitment, we proudly stand behind our gear with the following Lifetime Warranty:

If your product fails due to defects in materials or workmanship, we will repair or replace it. No runarounds. No excuses. It shouldn’t have failed and we’ll make it right.

This warranty reflects our confidence in our design, our manufacturing standards, and the people who rely on our products when failure is not an option.

What This Warranty Covers

• Defects in materials
• Defects in workmanship
• Structural or functional failures under normal and intended use

This warranty only applies to the original owner and requires proof of purchase.

What This Warranty Does Not Cover

This warranty does not cover defects, damage, performance issues or deterioration related to:

• Normal wear and tear
• Batteries or other third-party components
• Cosmetic damage that does not affect performance
• Operator error, misuse, improper storage or maintenance, abuse, neglect, recklessness, or unauthorized modification or repairs
• Accidents, fire, chemicals, other hazardous materials or environmental exposure beyond intended use.
  
  

We build gear to be used, but not abused.

The only charge to the customer will be $4.99 to cover the cost of shipping the product for repair or replacement. International shipping rates will vary.

Mission Failure Replacement Policy

When the mission matters, failure is not acceptable.

If one of our products fails during active use in a real-world operational environment, and that failure directly compromises performance, we will replace the product.

This applies regardless of whether the failure was caused by extreme conditions, heavy use, or circumstances beyond standard wear. 

How It Works

• Submit the defective product along with a brief description of the context of the failure
• If the defect is confirmed, we will issue a no-cost replacement or equivalent product
• In some cases, we may evaluate the product to improve future designs

Important Notes

• This policy is not intended to encourage reckless use or deliberate destruction
• Damage caused intentionally or recklessly will be excluded from the policy
• This replacement policy only applies to the product and does not cover secondary or indirect losses, damages, injuries, or mission outcomes

Why We Offer This

• We don’t test our gear in ideal conditions. We design for worst-case scenarios.
• If our product becomes the weak link, we fix it.

Warranty Service

For warranty claim instructions and submission details, please visit:
To file a warranty claim for your Princeton Tec product, please click here for our Warranty Support form. If you cannot use this form, feel free to email (support@princetontec.com) or call (1-800-257-9080) our Customer Service team for assistance.