Our apologies to hear about the issue with your product! To receive Warranty Support (and an RMA# if required) please fill out this form to the best of your ability. If you are unsure about your flashlight’s model name, please upload a picture under “Photo Of Product” at the bottom of this form.
Thank you for your patience! Once we receive and process your request, we will send an email with return instructions including an RMA# if necessary. Thanks again and Stay Bright!